Our returns procedure is a simple and convenient process.
All returns to:
Oceanic Jewellers Ltd
Unit 11 Oliver Business Park, Oliver Road, London, NW10 7JB
Telephone: +44 (0)20 7437 8438 or +44 (0)20 8992 5386
We comply with the Distance Selling Regulations (DSR) which gives you the right to cancel your order up to 14 days, starting from the day the order is delivered. We will offer a full refund or arrange an exchange for a different item(s) if you prefer.
Please send your package using a ‘tracked signed for service’.
We will make every effort necessary to deal with your return as soon as we receive it. We guarantee that we will issue a full refund or send you the replacement item(s) within 30 days of receiving your package.
Your enquiry will be dealt with in 7 working days from receipt of the item(s).